We accept product complaints from end customers and retailers. Please describe your issue as specifically as possible and attach—if available—photos or documents (e.g., packaging, lot/batch number). Please use the file attachment field below the form for this. If you wish to upload multiple files, please place them in a single ZIP archive and upload that.

To help us assist you more quickly, please include the following in your message:

• Product name / article number and caliber

• Lot/Batch number (on the packaging)

• Date of purchase and retailer

• Detailed description of the defect/issue; number of affected boxes/cartridges

• Whether a safety incident has occurred (yes/no) and, if applicable, when

Important Safety Notice
If you suspect a defect: stop using the product immediately, store the affected ammunition separately and safely, and do not ship it until we provide further instructions.

Data Protection
Your information will be used solely to process your complaint and for product safety purposes. For details, please refer to our privacy notice.